University of Phoenix Material

Employee Data Collection Training and Six Sigma Quality Process Terms and Concepts Table

Part One

Complete this table regarding operations management. Write, in your own words, a description of the term or concept. Reference the source where you found the information.

Term or concept Description Source
Key performance indicators Key performance indicators are a form of performance measurement that evaluates the success of an activity or how progress is going within an organization. Jacobs, F. R., & Chase, R. B. (2011). Operations and Supply Chain Management (13th ed.). New York, NY: McGraw-Hill Irwin.
Operations management Operations management is the management of the day to day tasks and/or activities of an organization such as a production assembly line. Russell, R. S., & Taylor, B. W. (2011). Operations management: Creating value along the supply chain (7th ed.). Hoboken, NJ: John Wiley & Sons.
Productivity Productivity is the measure of the efficiency of production of something. Jacobs, F. R., & Chase, R. B. (2011). Operations and Supply Chain Management (13th ed.). New York, NY: McGraw-Hill Irwin.
Supply chain management Supply chain management is the management of materials, resources, information, and services from the suppliers to the end customer(s). Russell, R. S., & Taylor, B. W. (2011). Operations management: Creating value along the supply chain (7th ed.). Hoboken, NJ: John Wiley & Sons.
Value chain Value chain is the set of steps that identify each step in the supply chain and emphasizes the steps that create value and identifies the ones that do not. Jacobs, F. R., & Chase, R. B. (2011). Operations and Supply Chain Management (13th ed.). New York, NY: McGraw-Hill Irwin.
Control chart A control chart is a graph that is used to study how a process changes over time in order to evaluate ways to make improves. It has a central line that is used to show the average. http://asq.org/learn-about-quality/data-collection-analysis-tools/overview/control-chart.html

Control limits Control limits are limits that are set on a statistical process control chart and have three standard deviations on the upper portion and three standard deviations on the lower portion. http://www.wiley.com/college/stat/wild329363/student/Ch13.pdf

Process capability Process capability is the ability of the process to meet specifications or requirements. Sahay, Ph.D., A. (2012). Process Capability Analysis for Six Sigma. In Statistical Tools in Six SIgma DMAIC Process with Minitab Applications (Vol. 1).
Range Range is the difference between the maximum and the minimum values. Russell, R. S., & Taylor, B. W. (2011). Operations management: Creating value along the supply chain (7th ed.). Hoboken, NJ: John Wiley & Sons.
Sample A sample is a set of data that is used in statistics taken from a larger group. Russell, R. S., & Taylor, B. W. (2011). Operations management: Creating value along the supply chain (7th ed.). Hoboken, NJ: John Wiley & Sons.
Statistical process control Statistical process control are methods used to monitor and control a process. Sahay, Ph.D., A. (2012). Process Capability Analysis for Six Sigma. In Statistical Tools in Six SIgma DMAIC Process with Minitab Applications (Vol. 1).
Process flow chart Process flow chart is a graphical chart that shows all the steps in a process and the decision points that need to be made during that process. Jacobs, F. R., & Chase, R. B. (2011). Operations and Supply Chain Management (13th ed.). New York, NY: McGraw-Hill Irwin.
Six Sigma Six Sigma is a philosophy and methods that an organizations uses to identify defects in a business process that is used in day to day operations. It is used to eliminate waste and defects in those processes. Jacobs, F. R., & Chase, R. B. (2011). Operations and Supply Chain Management (13th ed.). New York, NY: McGraw-Hill Irwin.


Part Two

Complete this table regarding the Six Sigma quality process. Write, in your own words, a description of the term or concept. Reference the source where you found the information.

Term or concept Description Source
Explain the Six Sigma process. Basically, the Six Sigma process is a highly disciplined process that helps companies develop and deliver almost perfect products and services. Jacobs, F. R., & Chase, R. B. (2011). Operations and Supply Chain Management (13th ed.). New York, NY: McGraw-Hill Irwin.
What is DMAIC? DMAIC is a five phase strategy that is used to improve business processes. Define, Measure, Analyze, Improve, and Control are the phases that are used in this strategy. http://asq.org/learn-about-quality/six-sigma/overview/dmaic.html

What is the role of a Master Black Belt? The role of the Master Black Belt trains and coaches Black Belts and Green Belts. They also work more with Six Sigma at a program level and are