Creating and Sustaining a Healthy Communitive Climate

COMM 1101 Interpersonal Communications and Relationships
Dr. James Tomasson







A supportive climate is created when people feel they are valued. In a positive communication climate people interact confidently and courteously. Their relationships are built on openness, honesty and trust which comes from the goodwill they feel towards one another. People are willing to speak with others, to listen carefully, ask questions and offer feedback. Information and ideas are conveyed accurately. A defensive communication climate is created when the contribution of individuals is not appreciated. A negative climate makes it difficult for people to get and give information and to take action, because it is hard to communicate. People feel uncomfortable and unwilling to interact. Consequently, they are less willing to ask questions, or offer ideas and feedback, and are more inclined to wait and see what happens. The accuracy of the communication declines and interpersonal relationships are less effective in a negative communication climate.
I had a supervisor who was always at me for every little thing, she was always so negative, rude and unprofessional and handling situations. I worked in a office as a receptionist where I was like 10 minutes late almost every day due to the person I was catching a ride with was always running late herself because she had kids to get ready for school. One day I come in, 10 minutes late of course and my supervisor is standing at my desk looking at the clock and looking at me, I go to punch in and as I am making my to my desk she calls me into her office, I knew already what is was about. She explained to me that being late is unprofessional that if I continued to be late that I would be fired. I had tried to explain to her that is was my ride that they were always running late and they were my only was of transportation. But before I could get one word out she put her hand out in front of her and said “I don’t want to hear it, whatever it is, is not my problem I am not here to listen to your complaints.” I went to my desk feeling unheard and useless and decided to go to the boss about it. We talked about the situation and I had told him what she had done and said. He was very understanding about my situation but wanted to hold a meeting between me and my supervisor to discuss the issue. He then brought up how rude she was to me, that being rude like that makes the department look bad and that she could have heard me out and empathised for me a little and be more understanding. That I wasn’t the only one to complain about how rude she was. She then looked at me and somewhat gave me an apology, said she was sorry but rolling her eyes then walked out of the boss’s office. When she left he told me that if I notice anymore rudeness from her to let him know so he can deal with it so no one else has to go through what I went though. I left his office and went to my desk and noticed throughout the day my supervisor avoided me completely.
A defence communication can be how someone is always late with work, school or anything important, the evolution is tardiness.